Before the tenancy starts

  • Holding Deposit: when applicable, we may charge a refundable holding deposit (to reserve a property) capped at no more than one week’s rent of a property

  • Cash Deposit a refundable tenancy cash deposit capped at the equivalent of ‘five weeks’ rent for a property

During the tenancy

  • The agreed rent for a property

  • Payments to change the tenancy, when requested by the tenant, for alterations to the tenancy agreement or tenant swaps, capped at £50.00

  • Payments associated with early termination of the tenancy, when requested by the tenant

  • Payments in respect of utilities, communication services, TV licence and council tax

  • A default fee for late payment of rent, charged at 3% of the rent amount due (when payments are over 14 days late)

  • Payment of for the reasonably incurred costs for the loss of keys/security devices

Tenant Protection

TRSL Limited trading as Stirling Ackroyd are members of The Property Ombudsman Scheme, membership number: T02630 and follow their Code of Practice for Residential Lettings and Management.

TRSL Limited trading as Stirling Ackroyd is part of the Propertymark Client Protection scheme.

Main Scheme, Scheme Ref: C0001895.