Tenant Information

Before the tenancy starts

• Holding Deposit: when applicable, we may charge a refundable holding deposit (to reserve a property) capped at no more than one week's rent of a property

• Cash Deposit a refundable tenancy cash deposit capped at the equivalent of 'five weeks' rent for a property

During the tenancy

• The agreed rent for a property

• Payments to change the tenancy, when requested by the tenant, for alterations to the tenancy agreement or tenant swaps, capped at £50.00

• Payments associated with early termination of the tenancy, when requested by the tenant

• Payments in respect of utilities, communication services, TV licence and council tax

• A default fee for late payment of rent, charged at 3% of the rent amount due (when payments are over 14 days late)

• Payment of for the reasonably incurred costs for the loss of keys/security devices

Tenant Protection

TRSL Limited trading as Stirling Ackroyd are members of The Property Ombudsman Scheme, membership number: T02630 and follow their Code of Practice for Residential Lettings and Management.

TRSL Limited trading as Stirling Ackroyd is part of the Propertymark Client Protection scheme.

Main Scheme, Scheme Ref: C0001895.