Rent cover

Built-in rent and legal cover for landlords through our Premier Service

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Landlord rent cover with Premier Service

We understand how important financial security is to landlords. That’s why we offer a Premier Service. Our Premier Service will result in us managing and paying the related legal costs incurred on behalf of you, the landlord, in prosecuting or defending the proceedings where the tenant has:

  • Issued proceedings against the landlord for a property or tenancy related matter
  • Materially breached the terms of the tenancy agreement in a manner that is capable of legal address
  • Left the property in disrepair
  • Failed to vacate the property in accordance with the tenancy agreement
  • Failed to pay the rent due under the tenancy agreement

This service is available to our Fully Managed and Rent Collection landlords only and provides up to £100,000 total rental income and legal protection*.

  • Up to £100,000 total rental income and legal protection available
  • First-tier Tribunal rent increase protection*
  • Reimbursement of delayed rent increases following a successful Tribunal determination

Premier Service terms & conditions apply.

The case studies below are taken from real Premier Service cases and based on practical experiences of possession proceedings.

Case study: Court Error and Bailiff Failure

Premier Service Value Delivered: £20,000

Following possession, enforcement was delayed by court backlog and an administrative error that resulted in the bailiff attending the wrong property.

How we supported the landlord

  • We identified the court error and managed corrective action
  • A lawful alternative strategy was recommended to avoid restarting proceedings
  • All legal and enforcement costs were absorbed by us
  • Rental income support continued during the extended possession process in line with the service terms

Possession was achieved without further hearings or re-issued proceedings. Without the Premier Service, the landlord would have faced renewed enforcement action, additional legal costs and further loss of rental income.

Case study: Five Hearings and Significant Arrears

Premier Service Value Delivered: £28,745

A highly contested case involving disputed arrears, vulnerability claims and multiple attempts to suspend eviction.

How we supported the landlord

  • We managed all tenant communication centrally
  • Five hearings were coordinated through the service
  • Evidence, counsel and enforcement were managed end-to-end
  • Legal and enforcement costs were absorbed by us
  • Rental income support was provided throughout the possession process

Possession was enforced via bailiff and significant arrears were awarded by the court. Without the Premier Service, the landlord would have faced extended proceedings, repeated hearings, escalating legal costs and prolonged income loss.

Case study: Counter-Claims and Appeals Managed to Conclusion

Premier Service Value Delivered: £27,411

The tenant raised counter-claims relating to deposit handling, property condition and eviction, alongside multiple appeals.

How we supported the landlord

  • We coordinated legal strategy to respond to counter-claims
  • Disputed sums were addressed pragmatically
  • Appeals and enforcement were managed by us
  • Legal and enforcement costs were absorbed by us
  • Rental income support was provided throughout the possession process

Possession was enforced via bailiff, with no adverse judgment against the landlord. Without the Premier Service, the landlord would have faced prolonged litigation, legal expense and income loss.